What payment methods do you accept?

We currently accept Cash on Delivery, Instapay, Vodafone Cash, and other available payment methods at checkout.

Do you offer returns or exchanges?

Yes. We offer returns and exchanges according to our store policy and product condition.

You can check our detailed size guide available on every product page to find your perfect fit.

Yes, we offer cash on delivery with partial deposit confirmation for selected orders.

Orders are typically processed within 1–2 business days. Delivery usually takes between 2–5 business days depending on your location.

“Velisse Mood FAQ helps customers learn more about sizing, shipping, returns, exchanges, and premium homewear shopping.”

What makes Velisse Mood homewear and pajamas unique

At Velisse Mood, we don’t just sell pajamas or loungewear; we offer you the ultimate experience of “luxury comfort” before anything else.

- All our pieces are meticulously crafted from the finest long-staple Egyptian Cotton, globally renowned as the best and most luxurious fabric, offering an unmatched silky-soft feel against your skin due to its pure quality.
- Flawless Tailoring & Details: Our dedication to premium fabrics goes hand-in-hand with our obsession with the finest details. We select the highest quality, most durable threads and enforce strict standards for internal stitching and clean finishing, ensuring every piece is structured, resilient, perfectly comfortable for movement, and completely free of flaws.
- To guarantee lasting luxury, our premium materials are treated under the highest global standards to be completely shrink-resistant and anti-pilling (lint-free), ensuring you enjoy the beauty and elegance of your piece for a very long time simply by following the care instructions on the label.
- Because true luxury lies in the details, your order arrives in a beautifully curated, premium packaging and is delicately scented with our unique, signature brand fragrance—elevating your exceptional experience from the very first moment of unboxing.

How do I care for my Velisse Mood pieces to maintain their premium quality

To ensure the exceptional softness and luxury appearance of our high-grade Egyptian cotton last for a long time, we highly recommend following the care instructions on the garment’s inner label. We advise washing in cold or lukewarm water with similar colors, using gentle detergents, and completely avoiding bleach to preserve fabric resilience and color vibrancy.

How can I choose the correct and perfect size for me

A: We provide a detailed and precise size chart inside every product page on our website. We recommend reviewing the chart and comparing your personal measurements to it. Alternatively, you can contact our customer support team directly, and we will be delighted to help you choose the size that ensures your absolute comfort and feminine elegance.

What if the size doesn't fit me after delivery

Your absolute comfort and satisfaction are our ultimate goals. If you find that the size does not fit, you can easily request a size exchange or return the product within the specified legal period, provided the item is in its original, unused condition and inside its premium, luxury packaging. All you need to do is contact our customer support team, and we will arrange a new delivery attempt to exchange your size immediately.

How long does shipping and delivery take, and what is the shipping cost

Orders available in stock are processed and fulfilled within 2–3 business days. The total delivery time ranges between 2 to 5 business days maximum, depending on your geographic governorate and the registered shipping address.
You can automatically view the exact shipping cost for your city on the checkout page once you add your address. We also provide flexible options that allow you to coordinate a convenient delivery time with the shipping courier. (Please note that Fridays, Saturdays, and official holidays are off for all our employees and shipping companies).

What is your store's return and exchange policy

At Velisse Mood, we are committed to providing a flexible and fair exchange and return policy that ensures your absolute satisfaction and meets official compliance standards. You can request a size exchange or a product return within the specified legal period (provided that the request does not exceed 7 days from the first delivery attempt). To accept the request, the piece must be in its absolute original, unused condition, and inside its original luxury packaging.

What payment methods are available on the store

To provide a seamless, flexible, and fully tailored shopping experience, we offer diverse and 100% secure electronic payment options powered by PayTabs, which include:
Credit and Debit Cards (Visa / MasterCard).
Local Meeza cards.
All Digital Wallets (such as Vodafone Cash, Etisalat Cash, etc.).
Instant payments via InstaPay.
Flexible installment plans via valU.

Are my banking details completely secure when making an online payment on your website

Yes, absolutely 100% secure and protected. At Velisse Mood, the security and confidentiality of your data are our highest priorities. All electronic financial transactions are processed through the PayTabs gateway, which is fully encrypted and officially certified by the Central Bank of Egypt.
We utilize advanced security protocols and full data encryption (SSL), meaning your credit card details are never stored or accessed by anyone. This ensures you can enjoy a luxurious, completely secure shopping experience from the moment you browse until checkout is complete.

Because we don’t just sell loungewear and pajamas; we offer you the concept of luxury and premium comfort that you truly deserve at home. We stand out with:
The Finest Materials: Designs crafted from the premium long-staple Egyptian cotton, specially treated against shrinking and pilling to ensure long-lasting durability.
Impeccable Tailoring & Finishing: Obsessed with the finest details, we use premium threads and ultra-precise inner and outer stitching to deliver every piece as a flawless work of art.
A Luxurious Unboxing Experience: Our products arrive in sophisticated, premium luxury packaging, delicately scented with our brand’s signature enchanting fragrance to delight you from the very first moment.
100% Secure & Flexible Payment: Seamless, fully encrypted electronic payment options powered by PayTabs, including Visa/MasterCard, Meeza, Digital Wallets, InstaPay, and convenient installment plans via valU.

We are always here to help you! If you haven’t found the answer to your inquiry, we would be delighted to have you contact the Velisse Mood customer support team directly via WhatsApp or through our “Contact Us” page. Our dedicated style consultants will get back to you and assist you as quickly as possible.